Frequently Asked Questions

Find answers to common questions about Tielyne, your orders, and our products.

Everything you need to know

What is the return policy?
Because each Tielyne piece is made especially for you, personalized products are generally not eligible for returns or exchanges due to a change of mind.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and we'll be happy to help.
Can I return or exchange a personalized product?
Personalized products are created specifically according to your selections and are therefore not eligible for returns or exchanges due to a change of mind.
If there is an issue with your order, such as a damaged or incorrect item, please contact us and we'll work with you to resolve it.
When will I get my order?
Your order is made especially for you, so please allow time for both production and shipping.
Estimated delivery times may vary depending on your location and the product ordered. Once your order has shipped, you'll receive tracking information whenever available.
Where do you ship?
We ship to a wide range of destinations worldwide.
Available shipping options and delivery estimates are shown at checkout based on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address, selected product and available shipping method.
The exact shipping cost will always be shown before you complete your purchase.
How does the personalization process work?
Creating your Tielyne piece is simple:
1. Choose your piece.
Select the product you'd like to personalize.
2. Upload your story.
Share the image or reference you'd like us to transform into fine-line artwork.
3. Make it yours.
Choose your preferred options and complete your order.
We'll then create your personalized piece with the Tielyne fine-line aesthetic.
What kind of photo should I upload?
Shipping costs are calculated at checkout based on your delivery address, selected product and available shipping method.
The exact shipping cost will always be shown before you complete your purchase.
Where are your products manufactured?
Our products are produced through carefully selected production partners located in different regions.
Production location may vary depending on the product and your delivery destination, allowing us to provide a more efficient fulfillment process.

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