Shipping policy
Shipping Policy
We ship worldwide, so you can order your personalized Tielyne piece from almost anywhere.
Shipping costs and available shipping methods are calculated at checkout based on your delivery address and the products in your order.
Order Process
Because every Tielyne product is personalized, your order goes through several steps before it is shipped.
1. Design & Approval
It takes approximately 4–6 business days to receive your personalized design by email.
You will have the opportunity to review your design and provide feedback before we proceed with production.
Please make sure that the email address provided at checkout is correct and check your spam or junk folder if you do not see our email.
2. Production
Once you approve your design, your order will be sent into production.
Production generally takes 3–5 business days.
Please note that production times may increase during periods of high demand, holidays, or seasonal peaks.
3. Shipping
Once your order has been produced, it will be shipped to the address provided at checkout.
Shipping times are in addition to the design and production time.
Estimated Shipping Times
Standard Shipping
Estimated delivery: 5–7 business days
Priority Shipping
Estimated delivery: 4–5 business days
Express Shipping
Estimated delivery: 3–5 business days
Australia & Selected International Destinations
Estimated delivery: 8–17 business days
For some destinations, particularly remote or non-continental locations, delivery may take approximately 14–23 business days.
Available shipping methods and exact costs vary depending on the destination and will be shown at checkout.
Important Information
Please keep in mind that the estimated shipping times do not include the time required to create and produce your personalized order.
Your estimated total timeframe is therefore:
Design: 4–6 business days
+ Production: 3–5 business days
+ Shipping: depending on destination and shipping method
These timeframes are estimates and are not guaranteed delivery dates.
We cannot guarantee specific delivery dates or accept responsibility for delays caused by shipping carriers, customs, weather conditions, holidays, high demand, transportation disruptions, or other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will provide you with any relevant information available to us.
International Orders & Customs
Because we ship worldwide, some international orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.
Customs processing times are outside of Tielyne's control and may occasionally cause additional delays.
Order Address
Please carefully check your shipping address before completing your purchase.
If you provide an incorrect or incomplete address, we cannot guarantee that it can be changed after your order has entered production or shipping.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.
Multiple Packages
If your order contains multiple products, your items may be produced and shipped separately.
This means that you may receive multiple packages and different tracking numbers for the same order.
Tracking
When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after shipment.