Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Tielyne.
The terms "we", "us", "our" and "Tielyne" refer to Tielyne. Tielyne operates this store and website, including all related information, content, features, tools, products and services made available to you through the website (collectively, the "Services").
Tielyne is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, including our Privacy Policy, Refund Policy and Shipping Policy, describe your rights and responsibilities when using our Services.
Please read these Terms of Service carefully before using our website or placing an order. They contain important information about your rights and responsibilities.
By visiting, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and the policies referenced herein. If you do not agree with these Terms, please do not use or access our Services.
Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you use our Services on behalf of another person or entity, you confirm that you have the authority to do so.
To use certain features of our Services, including placing an order, you may be asked to provide information such as your name, email address, billing information and shipping address.
You agree that all information you provide to us is accurate, current and complete and that you have the necessary rights to provide any information, images or other materials submitted through our Services.
You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activities carried out through your account.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display our products, colours, designs and product details as accurately as possible.
However, colours and product appearance may vary depending on your device, screen settings, lighting conditions and other factors.
Because Tielyne creates personalized products, the final appearance of a personalized design may vary slightly from digital previews due to the characteristics of the product, printing process and materials used.
Product descriptions, specifications, prices and availability may be updated from time to time.
We reserve the right to discontinue products or modify product offerings where permitted by applicable law.
SECTION 3 — PERSONALIZED PRODUCTS AND CUSTOMER CONTENT
Many Tielyne products are personalized and created specifically for each customer.
When placing an order, you may be asked to provide photographs, images, names, dates, text, artwork or other information to be incorporated into your personalized product.
You are responsible for ensuring that all information and materials you provide are accurate.
You represent and warrant that you have the necessary rights, permissions or authorizations to provide any photographs, artwork, images, names, text or other materials submitted to Tielyne.
You must not submit content that infringes the intellectual property, privacy, publicity or other rights of another person or entity.
Tielyne reserves the right to refuse or cancel an order containing content that we reasonably believe is unlawful, infringing, abusive, offensive or otherwise inappropriate.
By submitting content to us for the purpose of creating your order, you grant Tielyne the limited right to use that content solely as necessary to create, produce, fulfill and deliver your order and provide the Services.
SECTION 4 — ORDERS
When you place an order through our store, you are requesting to purchase the products selected at checkout.
Tielyne reserves the right to accept or decline an order where permitted by applicable law.
Please carefully review your order before completing your purchase, including your selected product, size, colour, personalization details, reference images, text and shipping address.
Because personalized products require design and production work, cancellation or modification requests may not be possible once work on your design or production has started.
Please refer to our Refund Policy for detailed information about cancellations, refunds, returns and exchanges.
You are responsible for providing accurate information required to complete your order.
If we are unable to accept, process or fulfill an order, we will contact you using the information provided at checkout and, where appropriate, refund any payment already made for the affected order.
SECTION 5 — PRICES AND BILLING
Prices displayed on our website are subject to change without notice.
The price applicable to your order is the price displayed at the time the order is placed, subject to any applicable promotional terms.
Shipping costs, taxes, customs duties or import charges may apply depending on your destination and the products ordered.
Where applicable, these charges will be communicated to you before completing your purchase or may be payable to the relevant authorities or carrier upon importation.
You agree to provide accurate and complete payment and billing information.
You confirm that you are authorized to use the payment method provided when placing an order.
SECTION 6 — SHIPPING AND DELIVERY
We ship worldwide.
Shipping options, costs and estimated delivery times vary depending on the destination, products ordered and shipping method selected.
All production and delivery timeframes provided on our website are estimates only and are not guaranteed.
Because our products are personalized and made to order, orders require time for design, approval, production and shipping.
For detailed information about our order processing, estimated delivery times, tracking, customs and other shipping-related matters, please refer to our Shipping Policy.
Tielyne is not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete shipping information provided by the customer, or events outside our reasonable control.
Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.
SECTION 7 — INTELLECTUAL PROPERTY
All content made available through our Services, including but not limited to our trademarks, logos, brand name, text, graphics, images, product designs, photographs, videos, layouts and other materials, is owned by or licensed to Tielyne and is protected by applicable intellectual property laws.
You may access and use our Services for personal and non-commercial purposes only.
You may not reproduce, distribute, modify, copy, publish, sell, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.
Tielyne's name, logo, product names, designs, slogans and other brand elements may not be used without our prior written permission.
SECTION 8 — THIRD-PARTY TOOLS
Our Services may include features or tools provided by third-party companies.
These third-party tools may be subject to their own terms and policies.
We do not control all third-party tools and are not responsible for their availability, functionality or policies.
Your use of third-party tools is subject to the applicable terms of the relevant third-party provider.
SECTION 9 — THIRD-PARTY LINKS
Our Services may contain links to websites, services or resources operated by third parties.
These links are provided for convenience and do not mean that Tielyne endorses or controls those third-party websites or services.
We are not responsible for the content, availability, policies, products or services provided by third parties.
If you choose to access a third-party website or service, you do so at your own discretion and should review its applicable terms and privacy policies.
SECTION 10 — SHOPIFY
Tielyne's online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
However, purchases made through our store are transactions between you and Tielyne.
Shopify is not responsible for the products sold by Tielyne or for the fulfillment of orders placed through our store, except to the extent required by applicable law.
SECTION 11 — PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information.
Please review our [Privacy Policy LINK] before using our Services or placing an order.
Because our store is powered by Shopify and we may use third-party service providers to fulfill orders, process payments, provide customer support and operate our Services, personal information may be processed by these providers in accordance with applicable laws and their respective privacy policies.
SECTION 12 — CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, photographs, comments, suggestions or other content to Tielyne ("Feedback"), you confirm that you have the necessary rights to submit that content.
You grant Tielyne a non-exclusive, worldwide, royalty-free right to use, reproduce, display and publish such Feedback for the purpose of operating, improving and promoting our Services, subject to applicable law.
This may include displaying customer reviews, photographs or testimonials on our website, social media channels or other Tielyne marketing materials.
We may remove or refuse to publish Feedback that we reasonably consider unlawful, misleading, offensive, defamatory, infringing or otherwise inappropriate.
We do not guarantee that every submitted review or piece of Feedback will be published.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability or other information.
We reserve the right to correct errors and update information when necessary.
Where permitted by applicable law, we may cancel or adjust an order affected by a material error and will contact you where appropriate.
SECTION 14 — PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services:
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For any unlawful purpose;
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To violate applicable laws or regulations;
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To infringe the intellectual property, privacy or other rights of Tielyne or another person;
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To submit false, misleading or fraudulent information;
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To interfere with the operation or security of our Services;
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To transmit malicious software or harmful code;
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To attempt to gain unauthorized access to our systems;
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To reproduce, copy, resell or commercially exploit our Services or content without authorization;
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To impersonate another person or entity; or
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In any way that may harm Tielyne, our service providers or other users.
We reserve the right to restrict or terminate access to our Services where permitted by applicable law if we reasonably believe these Terms have been violated.
SECTION 15 — TERMINATION
We may suspend or terminate your access to our Services where permitted by applicable law if you materially violate these Terms or engage in conduct that may harm our Services, business or other users.
Termination does not affect rights or obligations that arose before termination or provisions that by their nature should continue to apply.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.
We do not guarantee that our website or Services will always be uninterrupted, secure or error-free.
Nothing in these Terms excludes or limits any statutory rights, guarantees or warranties that cannot legally be excluded or limited under applicable law.
In particular, these Terms do not affect your legal rights relating to products that are defective, damaged or not in conformity with the contract.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Tielyne will not be liable for indirect, incidental or consequential losses arising from your use of our Services where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for rights that cannot legally be excluded or limited.
Nothing in these Terms affects your statutory consumer rights.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your violation of these Terms or the rights of a third party.
This provision does not apply to the extent that the relevant loss or claim was caused by Tielyne's own unlawful conduct, negligence or breach of applicable law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies referenced in them, constitute the agreement between you and Tielyne regarding your use of the Services, except where applicable law requires otherwise.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by applicable law.
Tielyne may transfer or assign its rights and obligations where permitted by applicable law.
SECTION 22 — GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws applicable to Tielyne's place of establishment, without prejudice to any mandatory consumer protection rights that apply to you under the laws of your country of residence.
If you are a consumer residing in the European Union, nothing in these Terms is intended to deprive you of any mandatory protections provided by applicable consumer protection legislation.
For questions, complaints or disputes, we encourage you to contact us first so that we can attempt to resolve the matter directly.
Where applicable, you may also have access to alternative dispute resolution mechanisms or other consumer dispute resolution procedures available in your country.
SECTION 23 — HEADINGS
The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update or change these Terms from time to time.
Any changes will become effective when the updated Terms are posted on our website, unless otherwise required by applicable law.
If a material change requires additional notice under applicable law, we will provide such notice in the manner required.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 25 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Tielyne
Email: [YOUR BUSINESS EMAIL]
Business address: [YOUR BUSINESS ADDRESS]
Phone: [YOUR BUSINESS PHONE, IF APPLICABLE]
Business registration number: [YOUR REGISTRATION NUMBER]
VAT number: [YOUR VAT NUMBER]
For questions regarding refunds, returns or damaged products, please refer to our [Refund Policy LINK].
For questions regarding shipping and delivery, please refer to our [Shipping Policy LINK].
For information about how we process personal information, please refer to our [Privacy Policy LINK].
Last updated: 30/09/2026